Zoom Virtual Agent Customer relationship management (CRM) Volume Licence 3 year(s)

The next generation of self-service with Zoom Virtual Agent
Empower customers to resolve complex issues faster and tackle end-to-end challenges independently, on their channel of choice.

Deliver fast, personalized, delightful experiences at scale with the next generation of Zoom Virtual Agent, available for voice and chat — powered by Zoom’s AI-first platform and advanced agentic framework.

A virtual agent built for the future of CX

Outpace customer expectations
Proactively anticipate customer needs with an agentic AI framework for self-service, designed to reason, adapt, and take action—moving conversations toward resolution, 24/7 across both voice and chat.

Resolve complex issues end to end
AI that autonomously solves complex customer issues from start to finish—delivering faster outcomes and smarter, scalable support.

Get your virtual agents up and running in no time
Effortlessly create and deploy specialized virtual agents with guided, LLM-first configuration that lets you personify your brand.

Solve complex customer inquiries with personalized precision

Proactive resolutions
Reasons based on customer needs and priorities, autonomously taking action to resolve complex issues from start to finish

Better understanding, higher accuracy
Understands multi-intents and past interactions to deliver empathetic, contextual conversations that lead to frictionless resolutions

Always on
Deliver consistent and seamless service across a host of service channels — voice, web, mobile, and social — in multiple languages, 24/7.

Seamless integration across Zoom Ecosystem
Zoom Virtual Agent is built to work natively within the Zoom Ecosystem, integrating effortlessly with Zoom Contact Center and Zoom Phone for smooth escalations between virtual and live agents

Enhance customer experience with intelligent, scalable support

The right answers, right now
Leverages semantic search and our advanced Retrieval-Augmented Generation (RAG) technology for agentic AI, powering seamless info retrieval

Robust integrations
Seamlessly integrates with leading CRMs, CCaaS platforms, and more, with custom API support to meet your unique requirements.

Serve customers in their preferred language
Connect with customers worldwide using built-in languages — no extra setup or integrations required.

Boost contact center efficiency and unlock new insights

Amplify your brand with every interaction
Align your virtual agents with your brand voice and values to personify your brand

Plug & Play deployment
Effortlessly create and deploy specialized virtual agents in record time using AI Studio’s low/no-code interfaces.

Actionable analytics at your fingertips
Gain visibility into virtual agent performance across voice and chat with detailed reports on cost savings, containment rates, engagement analytics, and more.

Strengthen customer relationships with Zoom Customer Experience

Contact Center
Harness the power of AI to deliver prompt, accurate, and highly personalized customer experiences across multiple channels.

AI Expert Assist
Equip agents and supervisors with AI tools like real-time sentiment analysis and next-best-action guidance

Quality Management
Simplify the quality management process by evaluating all customer interactions with AI-automated scorecards

Workforce Management
Leverage AI to track and optimize schedules so your contact center is staffed to provide exceptional CX.